Matthew Milan

Current

Partner & CEO at Normative

Past

Advisory Board Member at Information Architecture Institute
Course Instructor at Miami Ad School
Director of Insight and Planning at Critical Mass

Course Director at York University
Experience Planner at Critical Mass
Senior Information Architect and Practice Lead at Critical Mass
Information Architect at Infinet Communications (Now: Elsevier Interactive Solutions)
Business Analyst at Navantis
Interaction Designer at GeoTango International Corp. (Now: Microsoft Virtual Earth)
Web Developer at ProCarta Inc.

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Education

York University
York University

Recommended

33 people have recommended Matthew

Connections

500+ connections

Industry

Design

Matthew Milan’s Summary

Somebody needs to make the future more evenly distributed. I thought I'd give it a shot.

10+ years of experience solving tough design problems for organizations ranging from technology startups to Fortune 50 companies

Matthew Milan’s Specialties:

Expertise in Design Strategy, Business Strategy, Systems Thinking, Spatial Technology, Information Architecture, Interaction Design, Design Research, Team Leadership, and being glue.

Matthew Milan’s Experience

Partner & CEO

Normative

(Privately Held; Design industry)

August 2008 — Present (1 year 5 months)

Normative was created to solve problems at the intersection of design, digital technology and business strategy. We believe that tackling modern design problems requires a different, more visionary approach.

Normative provides world-class services in human centered design, design strategy and digital product development. We help companies to create new and better classes of experiences.
Advisory Board Member

Information Architecture Institute

(Accounting industry)

2008 — 2009 (1 year )

Advisor to the leadership team of the IA Institute, providing input on business and practice strategy across a range of institute initiatives.
Course Instructor

Miami Ad School

(Marketing and Advertising industry)

2008 — 2008 (less than a year)

Instructor at the Miami Ad School campus in San Francisco, teaching account planning and new business development.
Director of Insight and Planning

Critical Mass

(Privately Held; 201-500 employees; Marketing and Advertising industry)

September 2007 — August 2008 (1 year )

Leader of the Insight and Planning Group at Critical Mass Toronto. Accountable for team leadership and performance as well as practice innovation and practitioner mentorship across a number of disciplines including Account Planning, Information Architecture, Web Analytics, Research Methods and Business Analysis.

Direct management of a team of 20+ members across 7 accounts including Planning Directors, Experience Planners, Information Architects, Web Analytics Specialists, Design Researchers and Business Analysts.
Course Director

York University

(Educational Institution; 5001-10,000 employees; Higher Education industry)

September 2006 — December 2007 (1 year 4 months)

Sessional Course Director in Social Software and Web Mapping Technology.
Experience Planner

Critical Mass

(Privately Held; 201-500 employees; Marketing and Advertising industry)

January 2007 — August 2007 (8 months)

Experience and Account Planner working on strategic user experience design initiatives with company clients.
Senior Information Architect and Practice Lead

Critical Mass

(Public Company; 201-500 employees; Online Media industry)

October 2005 — January 2007 (1 year 4 months)

Senior Information Architect, focusing on strategic and tactical information architecture as well as interaction design and user research. Led a team of information architects working on complex transactional sites. Practice lead responsibilities focused on mentoring and supporting other information architects within the organization, championing the value of information architecture as a key stakeholder on project teams and helping to drive the evolution of the information architecture practice and role within the company.
Information Architect

Infinet Communications (Now: Elsevier Interactive Solutions)

(Privately Held; 11-50 employees; Internet industry)

July 2005 — October 2005 (4 months)

IA and IxD work to support UX initiatives with external company clients.
Business Analyst

Navantis

(Privately Held; 51-200 employees; Internet industry)

May 2005 — July 2005 (3 months)

Contract Business Analyst specializing in User Interface design for financial services clients.
Interaction Designer

GeoTango International Corp. (Now: Microsoft Virtual Earth)

(Privately Held; 11-50 employees; Internet industry)

April 2003 — August 2004 (1 year 5 months)

Interaction design, interface design and information architecture work for variety of clients and internal products, focusing on web-based geospatial technologies.
Web Developer

ProCarta Inc.

(Information Technology and Services industry)

January 2000 — November 2002 (2 years 11 months)

Web development for ProCarta and for clients using ProCarta-based intranet and knowledge management tools.

Matthew Milan’s Education

York University

Masters , Information Architecture & Environments , 2003 — 2005

Information Architecture Institute Research Grant Recipient (2005)

Activities and Societies:

2003-2004: Associate - GeoICT Research Lab (Geospatial Information and Communication Technology)
2004-2005: Associate - SpEAR Research Lab (Spatial Environmental Action Reseach)
York University

BES Honours , Geographic Information Systems , 1999 — 2003

Senior Honours Work Award - Best Undergraduate Thesis (2003)

Activities and Societies:

Certificate in GIS and Remote Sensing