Michelle McNair

Current

• Global Problem Manager at Agfa Healthcare

Past

• Manager PACS and TalkStation at Agfa HealthCare
• Global Support Specialist - GSN at Agfa Healthcare
• Field Application Support Specialist at Mitra Imaging

• Technical Support Specialist at London Life
• PC Tech Support at Waterloo Catholic School Board
• Registerd Practical Nurse at Various Montreal Hospitals and Nursing homes

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3 more...

Education

• Business / Management
• Canadian Ski Patrol
• Network Engineer

2 more...

Recommended

14 people have recommended Michelle

Connections

88 connections

Industry

Information Technology and Services

Michelle McNair’s Experience

• Global Problem Manager

  Agfa Healthcare

  (Public Company; Hospital & Health Care industry)

  December 2008 — Present (1 year 4 months)

  The Problem Manager undertakes research for the root-causes of escalated problems, ensuring the reduction of incidents. In addition to this, Problem Management engages in proactive avoidance of interruptions through trend analysis of historical incidents.
  
   Identify and Analyze Problems - Monitor incidents for proactive problem handling and manage escalated
  problems.
   Monitor Problems and Errors - managing and prioritizing the analysis of problems
   Identify Problem Solution - identify permanent solution, whether it is training, documentation, SW change etc.
   Develop Problem Solution - through workarounds and assisting in product management teams.
   Compile Problem Management Reporting
   Create, Own and maintain Known Error Database (KED). Coordinate with various product and solutions owners
  to ensure the KED has a solid database of useful and practical knowledge for the engineers.
   Roll-out of ITIL globally - Provide operational direction and support

• Manager PACS and TalkStation

  Agfa HealthCare

  (Public Company; Hospital & Health Care industry)

  January 2003 — December 2008 (6 years )

  Manager of a Global Third level HealthCare technical support team.
  Managing escalations from Agfa's Internal Regional Support Centers and OEM partners, setting and meeting Global expectations; while prioritizing and balancing Patient care escalations with market needs.

• Global Support Specialist - GSN

  Agfa Healthcare

  (Public Company; Hospital & Health Care industry)

  January 2002 — January 2003 (1 year 1 month)

  Third level support specialist for the Global Support Network.
  Supporting the PACS product line for the direct channel and OEM channel.

• Field Application Support Specialist

  Mitra Imaging

  (Computer Software industry)

  December 2000 — January 2002 (1 year 2 months)

  Third level support specialist supporting the PACS product line for Mitra partners (Agfa, Siemens, Phillips).

• Technical Support Specialist

  London Life

  (Public Company; Insurance industry)

  August 2000 — December 2000 (5 months)

  - Provided first line technical telephone support for Insurance software, Laptop and Operating system issues.

• PC Tech Support

  Waterloo Catholic School Board

  (Computer Software industry)

  January 2000 — August 2000 (8 months)

   Deployed / installed computers for various schools in the region
   Set-up of the Computer Training Center within the W.C. School Board
   Experience in a Fiber Optic Network – installation of modules in switches
   Troubleshoot various technical problems – NT. And Novell networks.
   Rewired Switch Closets, installed new Switches

• Registerd Practical Nurse

  Various Montreal Hospitals and Nursing homes

  (Computer Software industry)

  January 1993 — September 1999 (6 years 9 months)

Additional Information

Michelle McNair’s Interests:

Alpine skiing, Emergency medicine, gardening, hiking and camping.

Michelle McNair’s Groups:

CSPS, Red Cross, OIIAQ

•    Agfa Healthcare
•    Medical Imaging I.T. Professionals

Michelle McNair’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch