Jeff Moss

Jeff Moss

Manager, IT Services

Calgary, Canada Area
Information Technology and Services

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Jeff Moss's Overview

  • Manager, IT Services at Precision Drilling
  • Manager, Client Delivery at Metafore Technologies Inc.
  • Manager, Service Delivery at Metafore Technologies Inc.
  • Mount Royal University
  • HDI Certified Professional
  • Metafore Technologies Inc.
  • G.E. Capital Microsoft Certification Program
  • SAIT Polytechnic
  • Management Training Center

500+ connections


Jeff Moss' Summary

Jeff Moss is a strategic IT Leader with 20 years experience providing IT Service Management, Business Relationship Management and Business Analysis to Canadian and global organizations. He has a proven ability to align IT strategies to business priorities with an emphasis on Continual Improvement and relevant customer focused solutions. He’s a Committed, Driven Service Practitioner and a significant advocate to ITSM practices like ITIL and COBIT. Staying relevant and current through active participation in itSMF and HDI as the Local Chapter President.

- IT Service Management
- Strategic Business Analyst
- IT Project Management
- Business Relationship Management
- ITSM Practitioner

Soft Skills:
- Committed
- Driven
- Strategic
- Interpersonal Skills
- Communication
- Leader

Sector Experience
- Oil and Gas
- Energy and Utilities
- Retail
- Finance & Business
- Transportation & Logistics

Jeff Moss' Experience

Manager, IT Services

H&R Block

June 2014Present (5 months) Calgary, Canada Area

Manager, IT Services

Precision Drilling

Public Company; 5001-10,000 employees; Oil & Energy industry

June 2012June 2014 (2 years 1 month) Calgary, Canada Area

IT Services

Senior IT leader responsible for providing global strategic and operational support services to Precision Drilling. Manager and practitioner leading a team of service and technical professionals delivering “High Performance and High Value” services and solutions to the organization.

• Responsible for providing overall strategic direction and leadership in regards to service strategy, design and operations specific to the Service Desk, Deskside, Technical and IT Procurement.
• Operational management of personnel, their performance, compensation and professional development.
• Experienced “Business Relationship Manager” with partnerships across the entire organization including Operations, Field Services, Corporate Services and Leadership.
• Business liaison analyzing organizational and operational needs. Recommending technical solutions to business problems and leading service teams for those solutions.
• Responsible for developing and communicating performance metrics through Morning Reports, Executive Reports and daily KPI Reports.
• Developed and led the services "Maturity Road Map" from reactive to proactive by utilizing current ITSM/ITIL frameworks and implementing relevant business centric processes and procedures.
• Committed to Continual Improvement by developing quality assurance programs, mature ITIL processes, measurable KPI’s and proactive Problem Management processes.
• Accountable and responsible for service OPEX and CAPEX budgets and their alignment to the overall IT financials.
• Principal advocate of ITIL and other key frameworks.
• Active participant on governance and CAB committees

Manager, Client Delivery

Metafore Technologies Inc.

Privately Held; 1001-5000 employees; Information Technology and Services industry

January 2009June 2012 (3 years 6 months) Calgary Alberta

Managed Services and Service Desk

Client Relationship Manager and Business Analyst, providing strategic consulting and service management services by architecting IT solutions for business problems.

• Business and client liaison analyzing customer needs and recommending technical solutions to their business issues.
• Responsible for eliciting, clarifying and modeling all business and functional requirements, documenting As-Is and To-Be processes and developing business cases or strategic plans with recommendations and solutions.
• Responsible for customer relationships and service governance.
• Single point of contact and customer interface to IT services and IT projects.
• Management of customer escalations by mitigation and leading continual improvement and quality assurance programs.
• Chair and manage official customer governance meetings.

Manager, Service Delivery

Metafore Technologies Inc.

Privately Held; 1001-5000 employees; Information Technology and Services industry

March 2005June 2012 (7 years 4 months) Calgary Alberta

Onsite Services and Infrastructure Support

Business Unit Leader responsible for coordinating, managing and leading a team of service and technical professionals who provide a wide range of IT services to Metafore’s Canadian customer base.

• Overall leadership and management of service personnel, customer schedules, pre-sales support as well as all aspects of the customer relationship, satisfaction and/or escalations.
• Accountable to the overall delivery of IT services and it’s relevance to Metafore’s customer base. Regular performance management, goal setting, associate leadership and team mentoring.
• Accountable and responsible for business unit OPEX and CAPEX budgets, GP performance and overall financial health of the department.

Privately Held; 1001-5000 employees; Information Technology and Services industry

December 1999March 2005 (5 years 4 months) Calgary Alberta

Internal Services and Infrastructure Support

Led a team of technical personnel supporting the organization’s internal IT requirements and needs.

• Responsible for strategic IT direction and the alignment of IT services to corporate priorities and objectives.
• Provide day-to-day operational management and leadership to the IT organization.
• Management of internal IT policies, processes and procedures.
• Responsible for IT financials, infrastructure projects and IT procurement.
• Developed and implemented an IT-as-a-Service structure by utilizing Metafore’s own technical and professional services to provide internal support, in- turn reducing costs and increasing access to quality resources and solutions.

Working Manager, IT Services

Komex International Ltd.

February 1995December 1999 (4 years 11 months) Calgary Alberta

Working Manager overseeing internal technical team supporting a growing global organization.

• Planned, designed and implemented a successful global IT department from inception.
• Successfully hired and led 10 IT personnel supporting End Users, deskside and infrastructure services.
• Created an internal IT purchasing and cost recovery solution specific to IT expenditures.
• Responsible for IT budgets, strategic planning, procurement and projects.
• Managed and oversaw day-to-day IT operations and support services.

Jeff Moss' Organizations

  • HDI - Calgary Chapter Officer

    • March 2013 to Present

Jeff Moss' Education

Mount Royal University

(Presently Enrolled)

2013/14 Strategic Management Extension Certificate

HDI Certified Professional

2014 HDI Support Center Director Certification
2013 HDI Support Center Manager Certification

Metafore Technologies Inc.

2010 ITIL V3 Foundation
2009 Leadership Skills for the Technical Professional
2008 VMware Certified Professional (VCP)

G.E. Capital Microsoft Certification Program

1996 MCSE NT 4.0 and MCP program

SAIT Polytechnic

1995 System Analyst Certificate Program
1990 Advertising Sales Promotions and Fundamentals of Marketing

Management Training Center

1989 Key Professional Selling Skills

Jeff Moss' Skills & Expertise

  1. IT Leadership
  2. Strategic IT Management
  3. IT Service Management
  4. ITIL
  5. VMware
  6. Citrix
  7. Service Delivery
  8. Virtualization
  9. Program Management
  10. Technical Support
  11. Pre-sales
  12. Governance
  13. Infrastructure
  14. Project Management
  15. Management
  16. Integration
  17. CRM
  18. Software Documentation
  19. Quality Assurance
  20. SharePoint
  21. Project Planning
  22. Problem Management
  23. Incident Management
  24. PMP
  25. Leadership
  26. Performance Management
  27. Project Delivery
  28. Business Process
  29. Professional Services
  30. Business Analysis
  31. Consulting
  32. Business Process Improvement
  33. Team Leadership
  34. Help Desk Support
  35. Strategy
  36. Small Business

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