Eliane Veillet ● PMP

I am an experienced senior IT Project Manager, PMP certified, with over 9 years of project management and project coordination experience. Originally in the commercial leasing business, in which I improve my skills in managing client demands, improve operations and administration procedures. I joined Nexient to develop their learning services business & managing e-learning consulting, design and development of custom training solutions to address needs of corporate clients in various domains.

I also implemented a Project Management Office, initially for the Learning Services department, which offered services to clients across Canada. This initiative required analysis of corporate requirements, objectives, structure and available technologies to design, develop, implement and support improved processes, methodologies and various forms & templates to be used by Project Managers across Canada. I have been involved in numerous projects, from IT projects to soft skill design & development projects, as well as developing and maintaining customer relationship with new and existing clients.

I am professional, passionate, and dedicated to client satisfaction but also profitability. I am always looking for ways to improve how we currently do business to simplify processes and communicate better with various stakeholders (internal and external). Lastly, I am continuously improving and maintaining my skills to get more knowledge about my profession or the business for which I provide my services.

Eliane Veillet ● PMP’s Specialties:

eLearning/synchronous/ILT training development, PMO Implementation, Project Management tools/techniques/best practices

Eliane Veillet ● PMP’s Experience

Project Manager

Consultant

(Privately Held; Information Technology and Services industry)

March 2009 — Present (1 year )

Manage the development, execution & implementation of client's web projects, as well as communications, scope, resources, budget, risks, and schedule;
Design logo and graphical user interface;
Improve user-friendliness of client-proprietary systems;
Quality Assurance planning and testing;
Data entry and translation.
Project Manager, PMO Administrator

Nexient Learning Inc.

(Public Company; Professional Training & Coaching industry)

July 2000 — March 2009 (8 years 9 months)

As the PMO Administrator, implement consistent project management methodologies. Improve business by identifying project issues, developing solutions and working closely with Regional VPs and Senior Management to ensure we have their buy-in to implement the solutions. Determine feasibility and costs benefits analysis of key projects; analyze benefits, cost estimates and project schedules. Provide strategic, expert advice and consultation on the design and implementation of effective administrative and business processes.

As a Project Manager, manage project activities, resources, communications, timelines, risks, contracts and budget. Periodically support sales group across Canada by managing activities and resources to answer clients requests for proposal, requests for information or Statement of Work .
Project Manager Consulting Services

CDI Education

(Public Company; Professional Training & Coaching industry)

2000 — 2005 (5 years )

Same as Nexient Learning Inc (current position) as CDI Education was acquired by Corithian, then by CrossOff Inc.
Project Coordinator/Administrative Assistant

Oxford Properties Inc.

(Real Estate industry)

October 1996 — July 2000 (3 years 10 months)

Manage client’s services requests. Manage surveys and reports for tenants. Participate in marketing planning and promotional events. Perform administrative activities and maintain customer service quality and client satisfaction. Managed the access card security system. Assist senior management on a daily basis to perform administrative activities. Assist accounts receivable & payable on a monthly basis to invoice tenants for services calls.
Coordinator - Administrative Assistant

Scriptum Communications Inc.

(Marketing and Advertising industry)

1995 — October 1996 (1 year )

As the coordinator assistant as well as senior management secretary, I was responsible for all administrative tasks as well as maintain customer service satisfaction. Specific tasks included—
 Transfer client calls to appropriate senior management member;
 Assist senior management in secretary tasks;
 Close clients projects by making sure that all tasks are done and invoicing complete.
Delivery Coordinator

Brault & Martineau

(Retail industry)

1994 — 1994 (less than a year)

As the delivery coordinator, I was responsible to arrange delivery dates for our new clients. Specific tasks included—
 Offered and assigned delivery dates as per our schedule to clients;
 Resolved issues of the clients;
 Transferred information to delivery managers;
 Answered client services phone calls occasionally.