David S. Hatch

Current

Mobile Device Specialist at VeriSign

Past

Application Support Engineer at m-Qube
Application Support Engineer at Sharprobot Inc
Product Specialist at Rogers Communications Inc.

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Education

Leaside High School
Ryerson University

Connections

105 connections

Industry

Telecommunications

Websites

My Company

David S. Hatch’s Summary

Application Specialist, Device Administrator, Database Specialist for wireless devices and Project Manager in a wide variety of Carrier and Internal responsibilities.

Interested in Carrier road maps (wireless devices), increasing sales and the gap between open vs. billed sales percentages

Always ready to tackle individual or cross Carrier projects, and enjoy interacting with other members within VeriSign

David S. Hatch’s Specialties:

MS-SQL and a variety of internal systems relating to wireless devices

David S. Hatch’s Experience

Mobile Device Specialist

VeriSign

(Public Company; VRSN; Information Technology and Services industry)

2007 — Present (3 years )

Direct wireless provider contact and client relations for pre-released cellular devices and products
Creating new and updating existing mobile profile configurations
MS-SQL database maintenance for new and existing cellular device configurations
3rd level support and QA for pre-launched mobile products and applications
Device Administrator and Procurement Manager for in-house mobile devices
Application Support Engineer

m-Qube

(Privately Held; Wireless industry)

2005 — 2007 (2 years )

Provide email support to end-users of deployed m-Qube solutions
Provide application/administrative level support to deployed m-Qube solutions
Develop support policies to improve efficiency of the support organization
Develop operational/administration policies for deployed m-Qube solutions
Define requirements for software to be purchase or developed to be used by the support organization
Track end-user requests and issues to allow for refinement of products and services developed by R&D
Research online forums for further feedback that can be funneled to R&D
Research handsets and other technologies to support R&D (and support) activities
Assist in gathering test data from prototype/proof-of-concept tests
Perform Quality Assurance on m-Qube developed solutions, this may include: application testing on web sites, testing handset WAP decks, load and volume testing, usability tests on mockup designs, content compatibility tests etc.
Content production activities
IS activities
Pre-sales activities
Application Support Engineer

Sharprobot Inc

(Telecommunications industry)

2005 — 2005 (less than a year)

Provide email support to end-users of deployed Sharp Robot solutions
Provide application/administrative level support to deployed Sharp Robot solutions
Develop support policies to improve efficiency of the support organization
Develop operational/administration policies for deployed Sharp Robot solutions
Define requirements for software to be purchase or developed to be used by the support organization.
Track end-user requests and issues to allow for refinement of products and services developed by R&D
Research online forums for further feedback that can be funneled to R&D
Research handsets and other technologies to support R&D (and support) activities
Assist in gathering test data from prototype/proof-of-concept tests
Perform Quality Assurance on Sharp Robot developed solutions, this may include: application testing on web sites, testing handset WAP decks, load and volume testing, usability tests on mockup designs, content compatibility tests etc.
Content production activities
IS activities
Pre-sales activities
Product Specialist

Rogers Communications Inc.

(Public Company; RCI; Telecommunications industry)

1999 — 2004 (5 years )