
Director, Business Deveopment at SmokeLabs Media
Ottawa, Canada Area

Director, Business Deveopment at SmokeLabs Media
Ottawa, Canada Area
(Privately Held; 1-10 employees; Publishing industry)
December 2007 — Present (2 years 1 month)
(Privately Held; Publishing industry)
April 2007 — Present (2 years 9 months)
(Wireless industry)
2007 — Present (2 years )
(Privately Held; 1-10 employees; Human Resources industry)
March 2006 — Present (3 years 10 months)
SpaceJobs.com is a fledgling jobboard website that focuses on companies and job-seekers in the space, aerospace and defense industries. Although online for more than 10 years, SpaceJobs’s sales and visibility had been stagnant - I was hired to re-invigorate the website and the SpaceJobs brand. My roles are to generate new sales, manage all aspects of customer service, advertising and marketing efforts and to coordinate the deployment of new web technologies.
(Privately Held; 11-50 employees; Internet industry)
September 2004 — March 2006 (1 year 7 months)
Combustion Labs was a rapidly growing website creation and hosting company that specialized in the Realtor market. Combustion was suddenly faced with a growing client base and no dedicated customer service department, and I was hired to organize and establish web- and telephone-based support services and procedures. I was quickly put in charge of all training, which involved organizing weekly training workshops for our Realtor clients, the production of manuals and training videos, and populating our knowledge base and support site with instructions and articles.
(Privately Held; 1-10 employees; Textiles industry)
June 2002 — September 2004 (2 years 4 months)
In June, 2002, I began working on the business plan for Laundry Life, a laundromat featuring a dry cleaning depot and an internet café. After opening in April, 2003, I held the position of general manager and was responsible for day-to-day management of the laundromat, bookkeeping, advertising and promotion, and staffing. Under my direction, Laundry Life established itself in one of the city’s trendiest neighbourhoods as a community centre of sorts, quickly garnering a reputation for outstanding customer service.
During my time at Laundry Life, I successfully organized two community art shows, and our laundromat served the community in a variety of other ways, such as looking after kids while parents ran errands or tutoring our Internet café customers in various computer technologies.
(Computer Networking industry)
May 1995 — July 2002 (7 years 3 months)
For nearly seven years I owned and operated a small computer networking company, providing a single point of contact for small businesses’ IT needs. Our projects involved computer sales and service, wiring and infrastructure installation, consulting, and long-term, high quality support for both the networks we installed and the customers who used them. Operating In Sync also involved the preparation of comprehensive proposals and price quotes, considerable advertising and promotion, bookkeeping, etc.
While these functions were each important, the majority of my time was spent managing and implementing each project. Some of our larger undertakings included the UNDP Earth Summit +5 conference in New York, customized technology solutions for Ontario dental offices, and wireless Internet solutions for early-adopting hotels in Ottawa.
None , Computer Science, Economics , 2000 — 2002
I am an avid alpine skier and can't live with myself if I don't get a good ski trip in each winter. Come summer it's all about the white water paddling.