Sean Copeland

Sean Copeland

Manager, Market Intelligence at LoyaltyOne

Location
Toronto, Ontario, Canada (Toronto, Canada Area)
Industry
Market Research

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Sean Copeland's Overview

Current
Past
  • Research Analyst at R.A. Malatest & Associates Ltd.
  • Online Media Professional at Freelance
  • Inventory Control Specialist at Staples Business Depot
  • Video Editor, Camera Operator, and Director at Electric Dreams Video
  • Teaching Assistant at Niagara College Canada
  • Computer Sales Associate at Staples Business Depot
  • Landlord and Property Manager at Student Housing
  • Sole Proprietor at Nomtek Computer Sales
  • Produce Clerk at Loblaw Companies Limited
  • Manager at Velosea Rentals
Education
Connections

500+ connections

Websites

Sean Copeland's Summary

• Over four years of experience developing, selling, executing, and managing more than 100 consumer research studies using a mix of qualitative and quantitative methodologies.

• Multidisciplinary project manager effectively managed a book of industry-diverse market research clients with healthy repeat sales totaling more than one-million dollars in annual revenue.

• Knowledge of the latest shopper research methodologies for informing store design and layout, category definition, shelf layout, product packaging, POP signage and shopper experience.

• Past research projects include customer satisfaction and loyalty tracking, client acquisition and retention, segmentation and market sizing, product pricing, marketing and advertising effectiveness, brand equity and positioning, concept and image testing, and polling for public relations.

• Extensive experience with the research workflow from initial client meetings, proposal writing and costing, methodology and sample design, questionnaire and discussion guide design, tabulation and analysis planning, data collection and verification, data analysis and report writing, to presenting final research insights and recommendations to senior management.

• Sophisticated understanding of and the ability to carry out advanced statistical data analysis such as factor analysis, cluster analysis, multiple regression analysis, conjoint analysis, and ROI conversion formulas to provide valuable insights to clients.

• Advanced technical skills using popular research industry software including IBM SPSS, Microsoft Office suite, and many of the leading online survey and focus group tools.

• Continuously drive innovation and engagement in the market research industry through presentations at conferences and schools, frequent blogging and social media conversations, and becoming the new President-Elect of the Toronto Chapter of the MRIA.

Sean Copeland's Experience

Manager, Market Intelligence

LoyaltyOne

Public Company; 1001-5000 employees; ads; Marketing and Advertising industry

October 2013Present (1 year 1 month) Toronto, Canada Area

Responsible for the delivery of sound insights in the areas of high target industry verticals, customer management programs and strategies.

Director of Consumer Research (6-month Contract)

Abacus Data Inc.

Privately Held; 1-10 employees; Market Research industry

March 2013October 2013 (8 months) Toronto, Canada Area

• Drove the overall positioning, product development, marketing and sales across Canada for the new Consumer Research practice, while collaborating in strategic planning for overall company success.

• Spoke regularly at conferences, schools and private meetings about new market research technologies and the Millennial generation.

• Managed research clients and projects from various industries; including retail, consumer packaged goods, quick service restaurants, student services, public relations and marketing, among others.

• Developed proprietary shopper research tools using new technologies to collect real-time analytics for promotional display effectiveness, in-store shopper tracking, in-shelf retail behaviours, and online campaign conversion tracking.

• Managed the successful re-branding and marketing of Abacus Data’s online assets including AbacusData.ca, CanadianMillennials.ca, AbacusInsider.com as well as all social media accounts.

Senior Research Associate

Environics Research Group

Privately Held; 201-500 employees; Market Research industry

March 2011March 2013 (2 years 1 month) Toronto, Canada Area

• Worked primarily in the Custom Research division to lead in the development, sales, execution and management of custom market research studies for a range of B2C and B2B clients with a focus on providing them with actionable research insights.

• Directed projects for clients in consumer goods, public relations and corporate communications, media and content delivery, travel and tourism, financial services, among others.

• Effectively managed a book of industry-diverse market research clients with healthy repeat sales successfully exceeded a sales target of over one-million dollars in annual revenue.

• Prepared costs and proposals, deliver research design and methodological advice, design questionnaires and discussion guides, coordinate and monitor sample, create analysis plans and interpret results, prepare reports and deliver presentations to senior management teams.

• Managed between five and 10 research projects at any one-time while adhering to industry best practices, maintaining client relationships and exceeding client expectations.

• Provided on-the-job training to junior staff while effectively managing their time across projects.

Research Associate

Ipsos Reid

Public Company; 501-1000 employees; Market Research industry

March 2010March 2011 (1 year 1 month) Toronto, Canada Area

• Executed and monitored custom online and telephone market research studies from proposal to final presentation for multiple clients while maintaining a strong client service orientation.

• Contributed to client meetings and communications in person, online, by email and phone.

• Lead kick-off calls with project managers located worldwide to ensure study specifications such as quotas, survey logic, and key dates were clear.

• Communicated with the operations team to ensure any graphics, charts and tables, and report templates exceeded client expectations.

Privately Held; 51-200 employees; Research industry

May 2009March 2010 (11 months) Toronto, Canada Area

• Provided strategic insight through program evaluation and performance measurement to support federal and provincial government policy development and marketing campaigns.

• Coordinated and executed multiple research projects using diverse methodologies while staying within set budgets and tight timelines.

• Worked with peers on proposals, research design, data collection tools, staff training guides, analysis plans and report writing.

Online Media Professional

Freelance

June 2007May 2009 (2 years) Barrie, Ontario, Canada

Owned and operated a small business that involved creating and marketing multimedia web content in a variety of markets.

Inventory Control Specialist

Staples Business Depot

Public Company; 10,001+ employees; SPLS; Retail industry

February 2008February 2009 (1 year 1 month) Barrie, Ontario, Canada

Managed and documented inventory adjustments and errors, processed vendor returns, and completed cycle counts. Provided management assistance to on duty managers by acting as a key holder and counting daily deposit and safe. Assigned associates tasks to ensure customer satisfaction and that all sales and other store goals were met.

Video Editor, Camera Operator, and Director

Electric Dreams Video

June 2006June 2007 (1 year 1 month) Welland, Ontario, Canada

Planned video productions, organized and directed video crews, operated video equipment, and edited video footage for large events, corporate training videos, and commercials.

Teaching Assistant

Niagara College Canada

Nonprofit; 201-500 employees; Education Management industry

September 2006May 2007 (9 months) Welland, Ontario, Canada

Provided support to the professors in the film department by preparing lessons, aiding in the delivery of lessons to students, student tutoring and testing, maintaining film equipment, and promoting a safe hands-on learning environment.

Computer Sales Associate

Staples Business Depot

Public Company; 10,001+ employees; SPLS; Retail industry

June 2005July 2006 (1 year 2 months) Welland, Ontario, Canada

Provided excellent customer service, met sales goals, cleaned work area, stocked product, cashed out customers, and processed customer complaints and returns.

Landlord and Property Manager

Student Housing

June 2003July 2006 (3 years 2 months) Welland, Ontario, Canada

Maintained property, collected rent payments, payed bills, maintained financial records and mediated tenant disputes.

Sole Proprietor

Nomtek Computer Sales

June 2003June 2005 (2 years 1 month) Welland, Ontario, Canada

Created online eBay sales pages, ordered computer parts and software, built customized computers, processed payments from online sales, processed shipments, and managed clients and accounts (http://myworld.ebay.ca/great_canadian_seller/).

Produce Clerk

Loblaw Companies Limited

Public Company; 10,001+ employees; L.TO; Retail industry

August 2001September 2002 (1 year 2 months) Barrie, Ontario, Canada

Maintained a clean workplace, created displays, trimmed vegetables, and oversaw the produce section when full-time employees were unavailable.

Manager

Velosea Rentals

May 1999September 2001 (2 years 5 months) Barrie, Ontario, Canada

Hired staff, managed bills, collected payments, ensured customer satisfaction and the smooth operation of the boat rental business.

Sean Copeland's Volunteer Experience & Causes

  • Volunteer Experience

    • President, Toronto Chapter

      Marketing Research and Intelligence Association
      June 2014 present (5 months)

      Work with the Toronto chapter board of directors to plan thought leadership, recruitment activities and networking opportunities.

  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Children
      • Economic Empowerment
      • Education
      • Science and Technology
    • Organizations I support:

      • Marketing Research and Intelligence Association

Sean Copeland's Organizations

  • Canadian Marketing Association

    Member
    • April 2013 to Present
  • Marketing Research and Intelligence Association

    President, Toronto Chapter Board of Directors
    • May 2009 to Present

    I look forward to making the MRIA more relevant and engaging to the Millennial generation.

Sean Copeland's Projects

  • 2012 National CFA Member Compensation Survey

    • March 2012 to July 2012

    This survey was designed to provide Canadian CFA Members with compensation information to help with career assessment and planning. A total of 11,673 CFA members were invited to participate. A total final sample of n = 2,135 was collected, yielding a response rate of 18.3 percent. The self-reported data included in this report covers broadly defined positions and, as such, provide members with useful directional frames of reference about pay levels. While salary is a key component of the study, we also examined other factors such as prior positions held, deferred compensation, corporate and self-managed AUM, and trends in pay, including base pay, bonuses, stock options, benefits, pensions, and geographic impact.

  • 2012 International TD Women Investor Poll

    • June 2012 to November 2012

    This is the first-ever 2012 International TD Women Investor Poll, for which TD Waterhouse (Canada), and TD Ameritrade (U.S.) and TD Direct Investing (U.K.) teamed up to survey women investors in Canada, the U.S., and U.K., to reveal their thoughts and attitudes about investment topics. TD Bank Group commissioned Environics Research Group to conduct an online custom survey of 2,014 men and women in Canada, 1,003 in the U.S. and 1,006 in the United Kingdom.

  • Playtex Fresh + Sexy Report

    • February 2013 to Present

    Playtex® commissioned Environics Research Group to conduct an online custom survey of 1,003 sexually active Canadian adults aged 18 to 49 years old. Responses were collected from December 19 to 30, 2012. Fresh + Sexy™ wipes by Playtex® are the first intimate wipes specifically designed and formulated for men and women to use before and after sexual activity.

Sean Copeland's Courses

  • Research Associate

    Ipsos Reid

    • Graduate, On-the-job, Learning & Development (GOLD) Program - Provided by Ipsos
  • Manager, Market Intelligence

    LoyaltyOne

    • Loyalty102 - (2014) Managers On-boarding (Canada Curriculum)
    • Loyalty101 - (2014) On-boarding Program
  • Senior Research Associate

    Environics Research Group

    • Certified Marketing Research Examination Prep Workshop - Provided by MRIA
    • Presentation Skills Training - Provided by Keystone Communications
    • Writing That Gets Results - Provided by Patricia Davies Communications

Sean Copeland's Certifications

  • Certified Marketing Research Professional (CMRP)

    • Marketing Research and Intelligence Association (MRIA)
    • July 2011
  • SqueezeCMM Certified User

    • SqueezeCMM
    • May 2013

Sean Copeland's Skills & Expertise

  1. Proposal Writing
  2. Project Management
  3. Strategic Consulting
  4. Brand Management
  5. Quantitative Research
  6. Questionnaire Design
  7. Qualitative Research
  8. B2B Marketing
  9. Business Development
  10. Media Research
  11. Sample Design
  12. Advertising Research
  13. Microsoft Excel
  14. PowerPoint
  15. Digital Media
  16. Customer Insight
  17. Data Analysis
  18. Report Writing
  19. Business Writing
  20. Training Presentations
  21. Group Presentations
  22. Business Meetings
  23. Focus Groups
  24. Meeting
  25. Market Research
  26. Data Collection
  27. Training
  28. SPSS
  29. Presentations
  30. Report Design
  31. Conference Presentations
  32. Opinion Polling
  33. Survey Programming
  34. Interviewing
  35. Sales Meetings
  36. Costing
  37. Microsoft Word
  38. Ebay Sales
  39. Web Design
  40. Graphic Design
  41. Travel
  42. Tourism
  43. Corporate Communications
  44. Factor Analysis
  45. Regression Analysis
  46. Cluster Analysis
  47. Conjoint Analysis
  48. Web Analytics
  49. Ethnography
  50. Research Design

View All (50) Skills View Fewer Skills

Sean Copeland's Education

Georgian College

Graduate Certificate, Research Analysis

20082009

This program equips students with the knowledge, skills, and professionalism necessary
to do applied marketing and social research in a variety of business and government
settings, such as marketing, tourism, media, education, health, legal and the
community. The program focuses on the entire research process, from inception and
formulation of the research questions, through research design, information retrieval,
data analysis, and interpretation to the preparation and presentation of the finished
report. Special features of the program include an emphasis on ethical and legal
concerns, communication processes, qualitative and quantitative methodology, and the
use of computer technology.

Activities and Societies: Intramural Volleyball

Niagara College

Advanced Diploma, Broadcasting; Radio, Television and Film

20032006

The Broadcasting program at Niagara College is the only program in Ontario to offer all three majors: Radio, Television, and Film. Located at the Welland Campus is Welland, Ontario, the broadcasting program provides students with a great opportunity to gain the skills needed to start a career in the broadcasting industry. First year students experience all areas of broadcasting. They take courses in radio, television, and film , broadcast journalism, non-linear editing and graphics design. They experience the realities of production and go "live-to-air" on the college radio station. In second year students begin their specialization in either Radio and Television Presentation (on air/camera talent) or Film and Television Production. Third year students spend their entire year in their chosen area of specialization. They produce projects for clients and have opportunities for field placement and on-set experience.

Activities and Societies: NivenFest

Sean Copeland's Additional Information

Websites:
Interests:

Business Development, Ecommerce, Rewards Programs, Retail Shopping, Film and T.V. Production, Web Page Design, Graphic Design, Creative Writing, Automotive Repair, Aquarist, Gardening, Mixed Martial Arts, Volleyball, Research on Research, Soccer, Endurance Running, Weight Training, Philosophy, Psychology

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