Manager, People Development - City of Richmond
Vancouver, Canada Area
- Current
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- Manager, People Development at City of Richmond
- Past
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- Director, Human Resources at CruiseShip Centers International
- Director of HR (contract position for start-up) at Tiltproof
- Director of Professional Development and Services at BC HRMA
- Manager of Organizational Development at Envision Financial
- Training and Personnel Manager at SoapBerry Shop
- Senior Training Specialist at Household Finance
- Human Resources Manager at ICC Communications
- Education
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- University College of the Fraser Valley
- British Columbia Institute of Technology
- Queen Elizabeth High School
- Recommended
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60 people have recommended Carol - Connections
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500+
connections
- Industry
- Human Resources
- Websites
Carol Hama, CHRP’s Summary
An award winning HR professional with 20 years experience and international recognition, for implementing innovative HR programs, including being named by Cap Ernst Gemini and Young as one of the "New Innovators Changing the Face of Corporate Learning". Focusing in human resource management, strategic planning, leadership development, employee relations, organizational change, project management, and performance improvement.
Carol Hama, CHRP’s Specialties:
Software Design, E-learning development, Corporate University Development, Leadership and Succession Planning, Mentoring and Coaching.
Carol Hama, CHRP’s Experience
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Manager, People Development
City of Richmond
(Government Agency; 1001-5000 employees; Government Administration industry)
August 2007 — Present (2 years 5 months)
As Manager, People Development for the City of Richmond I am responsible for developing and implementing the Organizational Development Strategy including assessment methodologies, establishing strategic learning partnerships, curriculum design, and facilitation of teams.
I am currently working on establishing an apprenticeship program, articulating courses already offered, and mapping out position curriculum for all employees at the City. -
Director, Human Resources
CruiseShip Centers International
(Entertainment industry)
March 2007 — August 2007 (6 months)
As Director of Human Resources I was responsible for developing the people strategy, constructing policies and procedures from the ground up, recruitment, retention, benefits, and day to day employee relations.
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Director of HR (contract position for start-up)
Tiltproof
(Privately Held; Internet industry)
June 2006 — October 2006 (5 months)
This position involved coaching and mentoring all the senior management team on employee relations. As a result of improving employee practices and standards kept turnover at 55% well below industry standards of 150% in a telemarketing environment.
This position was responsible for organizational design, staffing allocation, benefits structure and administration, as well as quality and training. -
Director of Professional Development and Services
BC HRMA
(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)
November 2004 — April 2006 (1 year 6 months)
This role included managing the professional designation, selecting curriculum offered, establishing strategic partnerships with industry suppliers, and managing the it, marketing and communications functions. While in this role turned the business around and improved cash flow significantly as well as contributed to the first time sell out of the annual conference. Developed an interactive communications portal check it out at www.hrvoice.org
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Manager of Organizational Development
Envision Financial
(Banking industry)
September 1995 — January 2004 (8 years 5 months)
My position at Envision involved working with the Executive Team to ensure that we developed a continous learning organization. At Envision Financial I developed Canada's first full articulated Corporate University, whereby all of our internal curriculum received academic credit. This model was leveraged as part of our leadership development strategy and integrated as our succession and talent management model.
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Training and Personnel Manager
SoapBerry Shop
(Privately Held; 501-1000 employees; Health, Wellness and Fitness industry)
March 1994 — September 1995 (1 year 7 months)
At Soapberry shop I coached over 50 Franchise Owners on all aspects of running their business. This included set up, merchandising, inventory management, recruiting and training their staff. I was responsible for assisting in planning the National Conference and designed different level management programs for the owners. In addition to this I helped to automate the inventory management system, instituted FTP for our Moscow office, and contributed to marketing campaigns and promotions as required.
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Senior Training Specialist
Household Finance
(Public Company; 5001-10,000 employees; Banking industry)
July 1991 — March 1994 (2 years 9 months)
During my time as Senior Training Specialist I was responsible for designing and developing a variety of curriculum ranging from front-end product knowledge, to more specific technical training for technology conversions. During my tenure I created a cross training program that resulted in 100% of the applicants receiving a promotion within completion of the program. Some of the incumbents went from a junior entry level position to VP of Technology and Assistant VP of Retail Lending.
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Human Resources Manager
ICC Communications
(Privately Held; 51-200 employees; Gambling & Casinos industry)
1987 — 1990 (3 years )
I was solely responsible for staffing a call centre from start up to 150 seating capacity. During this time acted as employee advisor, benefits administrator, trainer and coach to all levels of staff and managers in the organization.
As part of this role I designed and mapped out end to end customer service and sales process and documented all related policies and procedures. Within the scope of this role I actively designed test scripts, monitored agent calls and provided sales coaching and quality management for all agents.
Carol Hama, CHRP’s Education
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University College of the Fraser Valley
4th year , Adult Education , 2000 — 2007
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British Columbia Institute of Technology
Marketing Management, International Business 1983 — 1985
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Queen Elizabeth High School
High School , 1981 — 1983
Additional Information
Carol Hama, CHRP’s Websites:
Carol Hama, CHRP’s Interests:
Blogging, technology, antiquing, watching home improvement shows (guilty pleasure)
Carol Hama, CHRP’s Groups:
BC HRMA - British Columbia Human Resources Management Assocation
CCMA, Career Management Association
BCCQ - British Columbia Centre for Quality
BCODN - British Columbia Organizational Development Network, Chantilly Leaders Forum
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BC HRMA - Human Resources Management Association -
Organization Development Network, OD Network, ODN -
BCIT Alumni -
Corporate University & Learning and Development -
Credit Union Human Resource Professionals Canada -
BC Organizational Development Network -
OD and Talent Management Network -
Career Change Central -
HR.com -
Onboarding - Best Practices
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Masterful Facilitation Institute -
Job Developer's Resource Network
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Vancouver Networker (LION)
Carol Hama, CHRP’s Honors:
CUBIC Awards, Corporate University Leader of the Year, 2004, 2nd place
HRMA Award for Excellence in Leadership, 2003
CUBIC Best Use of Virtual Technology, 2003
Best Overall Corporate University, IPQC, 2003, Honorable Mention
Best Use of Technology by an HR Practitioner, HR Events, 2003, Finalist
CUBIC Awards, Corporate University Leader of the Year, Honorable Mention, 2002
CUBIC Awards, Most Innovative Corporate University of the Year, 2002
Carol Hama, CHRP’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
