Technical Specialist - Network at Canwest
Winnipeg, Canada Area
- Current
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- Technical Specialist - Network at Canwest
- Past
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- Desktop Support Analyst at Canwest
- Service Desk Analyst at Canwest
- VPN Analyst / PC Support at EDS Canada
- Tier 1 Technical Support Agent at Convergys CMG
- Education
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- The University of Winnipeg
- The University of Winnipeg
- Winnipeg Technical College
- Connections
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13
connections
- Industry
- Information Technology and Services
- Websites
Angel Castaneda’s Experience
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Technical Specialist - Network
Canwest
(Public Company; Media Production industry)
May 2009 — Present (7 months)
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Desktop Support Analyst
Canwest
(Public Company; Media Production industry)
November 2008 — May 2009 (7 months)
I currently provide desk side support to users in the Corporate office, Technical Services, Business Services and ReachCanada. Most issues require troubleshooting on both Windows XP and Windows 2000 workstations, host connectivity problems, telephone and computer moves and set up, and assisting users with their day-to-day activities.
I was also involved with the deployment of new computers, which had to be imaged, joined to an Active Directory domain and configured to work with several systems used by ReachCanada users.
As a side project, I identified and assisted with the implementation of a Knowledge Base system, which is now being used by Service Desk analysts in Winnipeg and Toronto. I have also been asked to participate in a customer-facing tool that will allow employees to solve simple issues on their own, without having to contact the Service Desk. -
Service Desk Analyst
Canwest
(Public Company; Media Production industry)
February 2008 — October 2008 (9 months)
As a Service Desk Analyst, I provided first level support for Windows and Mac users across Canada. I also assisted with basic issues on Avaya and Nortel systems, Blackberry servers, and Active Directory account management.
While still an analyst, I participated in the Service Desk’s phone migration from an Avaya to a Cisco system, helping with testing, and identifying the common tasks analysts would need to do on the phone, which in turn were implemented by the Telecomm group. -
VPN Analyst / PC Support
EDS Canada
(Privately Held; Information Technology and Services industry)
April 2007 — December 2007 (9 months)
I was in charge of assisting Bank of America corporate users, focused on those who were connected remotely using the Cisco VPN Client. Other tasks included support for Office products and basic account management.
As part of the business needs, I also became part of the 2nd level support group, which helped analysts with issues they could not resolve on a first-call basis. -
Tier 1 Technical Support Agent
Convergys CMG
(Information Technology and Services industry)
February 2006 — October 2007 (1 year 9 months)
Being a Technical Support Agent, I helped Comcast’s customers with technical problems they encountered with their High Speed Internet and Digital Telephone services.
My technical skillset and customer service skills (learned while working in retail) helped me deal with customers in a quick, polite, and satisfying manner, which lead me to be recognized with an “Certificate of Excellence”.
Angel Castaneda’s Education
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The University of Winnipeg
Network Security Diploma , Networks, Security , 2008 — 2010 (expected)
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The University of Winnipeg
Information Security and Assurance , Security, Information Technology , 2009 — 2009
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Winnipeg Technical College
Internest Specialist , Cisco, Routing, Switching, Hardware, Software , 2004 — 2005
Student of the Month (February 2005)
- Activities and Societies:
- Participated in the Career Symposium at the MTS Center (2005)
Volunteered at the Open House 2005.
Additional Information
Angel Castaneda’s Websites:
Angel Castaneda’s Honors:
Certifications:
CompTIA A+ Hardware and Software (June 2006)
CompTIA Network+ (January 2008)
Cisco Certified Entry-level Network Technician (March 2009)
Angel Castaneda’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
